ORVADENExplore Apps

Orvaden Vault

Support.

Use the guidance below for secure access, backups, documents, reminders, and exports. If the issue continues, contact ORVADEN with the app version and device details.

Email support

Contact Orvaden, LLC for help with Orvaden Vault: support@orvaden.com.

Privacy

Review how Vault stores and encrypts local data, handles permissions, performs text recognition, and creates exports. Read the Orvaden Vault privacy notice.

Before contacting support

  1. Confirm your device has enough free storage and is running a supported operating system version.
  2. Check the app's permissions for camera, photos, files, notifications, and Face ID or device authentication.
  3. Record the Orvaden Vault version and build shown in the app's About screen.
  4. Restart the app and reproduce the issue once, noting the exact steps and any message shown.

Unlocking Vault

If Face ID or device authentication does not complete, confirm it is enabled for Orvaden Vault in device settings and that your device passcode is working. The operating system performs the biometric check; ORVADEN does not receive your Face ID data.

Encrypted backups and restore

Vault backups are password-encrypted. Keep the backup file and its password in separate, secure locations. ORVADEN cannot recover or reset a forgotten backup password.

  • Confirm the selected file is an Orvaden Vault backup.
  • Enter the password exactly as it was created, including capitalization.
  • Do not delete your existing Vault data until the restored records and attachments have been verified.
  • Keep at least one known-good backup outside the device before uninstalling or resetting the app.

Documents, photos, and text recognition

If a document will not import, confirm the file is accessible and that Vault has the needed permission. For camera or photo issues, review the related permission in device settings. Text recognition runs on the device; results can vary with image quality, glare, rotation, handwriting, and document layout. Review recognized text before relying on it.

Reminders and notifications

  • Confirm notifications are allowed for Orvaden Vault in device settings.
  • Confirm the reminder date and time are still in the future.
  • Check Focus, notification summary, battery, and background restrictions if an alert is delayed.
  • Open Vault after making a large group of reminder changes so the local schedule can refresh.

Reports, exports, and shared files

Vault creates a PDF report or other export only when you request it. After an export is saved or shared, that copy is outside Vault's encrypted storage. Protect the file according to the sensitivity of its contents and the requirements of any organization involved.

What to include in a support request

  • Your device model and operating system version.
  • The Orvaden Vault version and build number.
  • The steps immediately before the issue appeared.
  • The exact error message and a screenshot with sensitive information removed.

Never email a backup password. Do not send identity documents, credentials, account numbers, backup files, or other sensitive records unless they are essential, you are authorized to share them, and support specifically requests them.

Still need help?

Email support@orvaden.com.